Damage or Misuse:

AVC Distributor, LLC will not accept items for return that have been physically damaged or misused.

Defective Merchandise:

Defective Merchandise is merchandise where there was an issue during the manufacturing of it and the manufacturer is at fault.  Fortunately defective merchandise is uncommon. If upon receipt, your product is not working as you expect, most manufacturers request that you contact them first for assistance and troubleshooting.  Often this policy is stated in the User Manual or Warranty Information which is included with the product.  Many problems are able to be fixed through the phone and email. If the item is truly defective and an exchange is needed the manufacturer often will do this exchange.   An exchange using this procedure often is quicker than if the item is returned to us for exchange.  AVC Distributor holds the right to advise which return route is necessary depending on the manufacturer's policies.  AVC Distributor holds the right to refuse a return of a defective item if it is found that the item was damaged or misused by the recipient.  Also, all defective items returned to AVC Distributor are replaced with an item of the same type or either the item will be repaired and returned to the purchaser.  We cannot issue refunds for a defective item.  Defective items returned to the manufacturer are handled depending on the policies of the manufacturer.  However, AVC Distributor is committed to your total satisfaction.  If you have any problems, need more information, or need assistance with your purchase please contact us at techsupport at avcdistributor.com.  Customer is responsible for postage costs for returning the item.  Items returned COD will be refused.  Item must be returned with all packaging materials.

Damaged Items:

Damaged items are items that are damaged during transit.  Fortunately damaged items are rare but in cases where there is damage such as this type the shipping company is at fault.  We have to follow the procedures required by our shipping insurance.  This often includes us getting information about the condition of the box and other important details.  Once we are notified of a damaged item we will request the appropriate information so that we can file an insurance claim.  It is important that you keep all materials including the box the item arrived in and pictures of the item and box may be required. AVC Distributor reserves the right to refuse the replacement of a damaged item if it is found that the item was damaged or misused by the recipient.  In cases of a damaged item AVC Distributor replaces the damaged item with an item of the same type.  AVC Distributor cannot issue a refund for a damaged item. Customer is responsible for postage costs for returning the item if necessary.  Items returned COD will be refused.  Item must be returned with all packaging materials.

Deadline for Returns:

All items can be returned within 30 days of receipt as long as they are in unopened/new condition and in original packaging.  If incorrect merchandise is shipped to you or if an item is missing from your order we must be notified within 5 business days of receipt. If you wish to return a damaged or defective item we must be notified within 10 days of a receipt about a return.  For any other returns we must be notified within 15 days of receipt.  At time of notification an RMA will be issued.   Once an RMA is issued you have 15 days to return the item.  You have 30 days total from time of receipt of item to return it.  If you have opened any item received from AVC Distributor it is determined that you were satisified with the item you ordered and have chosen to keep the item and AVC Distributor cannot accept a return of the item.  The only exception to this is if the item is defective and in that case you must follow the Defective Merchandise above.  It is important that you take extra care when ordering merchandise.  With technology products there can at times be incompatiblity issues and other issues so it is important for you to take note of the descriptions and research the products to make sure you are ordering the correct product.  If for any reason you find that the product you ordered may not be the product you needed make sure you contact AVC Distributor first about a return before opening the product.

Return Policy for Media:

All sales are Final on Media that has been opened.  These include CD's, Cassette Tapes, DVD's, VHS Tapes, Computer Software, and Video Games that were sold either as "Used" or have been opened.  Unopened/New Items of this type can be returned within 30 days of receipt of merchandise.  If item is defective or damaged we will replace it with an item of the same type.  We do not pay return shipping.

All returned items must be returned in the condition in which they left our facility and packaged well to avoid damage.  Customer is responsible for postage costs for returning the item.  Items returned COD will be refused.

RMA:

Contact us first before any returns are made so that we can answer any questions about your return and issue an RMA.  Return instructions will be given at time that the RMA is issued.  You can use the Contact Us button to Contact us or send an email to returns at avcdistributor.com.  

Tracking must be provided on all returns and emailed to us at time of return.  Also, we are not responsible if item is lost in transit or if damage occurs if item is uninsured.  We are not responsible for personal data or items left in returned merchandise.  Once an RMA is issued item must be returned within 15 days. Customer is responsible for postage costs for returning the item.  Items returned COD will be refused.

If an item is returned to us because of incorrect shipping information, non-signature in the case of a package requiring signature confirmation, or refusal of package by recipient we will contact the buyer immediately.   We will charge the shipping fee a second time to reship the item and also return shipping costs to us if applicable.  If the item is no longer desired we will issue a refund minus the total shipping costs and a 15% restocking fee.  If for any reason we don't receive a response within 7 days we will automatically refund the purchase price minus 15% restocking fee and total shipping costs.   AVC Distributor reserves the right to not reship the item and issue a refund minus total shipping costs and a 15% restocking fee.

Important Note about Restocking Fees and Return Shipping:

Important Note about Solar Style Products: