Customer Service Guarantee:

We strive for Premium Customer Service and pride ourselves on our Fast Shipping, Superior Packaging, and Excellent Value.  If for any reason you are unhappy with the service you receive, please let us know and we will do what we can do to correct it.  We won't be satisfied until you are satisfied!

Tech Support:

AVC Distributor offers minimal technical assistance.  You can email us at techsupport at avcdistributor.com for Technical Assistance.  Often the best way to obtain technical support is to contact the manufacturers for accurate answers to your technical questions and for insight on how different products interact together.

What do I need to know when receiving my order:
 
Carefully read the information below regarding the proper handling of your new product. Following these guidelines will make your experience with Customer Service easier and will help expedite any transactions:

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition.

All claims for damaged or missing items MUST be reported to AVC Distributor, LLC within 5 business days of receipt of merchandise.

In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement.

All packaging MUST be retained until the problem has been resolved.

Please DO NOT damage the manufacturer's packaging.

Please DO NOT fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise.

We cannot accept merchandise for return with completed warranty cards or damaged or missing materials.

Please DO NOT throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the equipment.

Keep your Invoice with your important records.

Read all instruction manuals BEFORE testing your equipment.

By using this website and purchasing a product on this website you are agreeing to the following terms and conditions:

Legal Disclaimer:

Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to purchaser.

All content and software on this site are intended only for means of shopping and placing an order. It is strictly prohibited to reuse, reproduce, modify, or distribute the content of avcdistributor.com in any form or by any means without prior written permission from AVC Distributor, LLC.

Providing false information, tampering with the site, misrepresentation of the identity of a user, and other fraudulent activities are strictly prohibited.

Limitation of Liability:

This site is provided by AVC Distributor, LLC on an "as is" basis. AVC Distributor, LLC makes no representations or warranties of any kind, express or implied, as to the operation of this website, the content, information, and products, included on this site. To the full extent permissible by applicable law, AVC Distributor, LLC disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. AVC Distributor, LLC will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

Any material downloaded or otherwise obtained through the use of this site is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. We are not responsible for any damage to Computer Systems, Video Game Systems, or any type of Audio/Video System that occurs from products purchased through this website. We also are not responsible for any injuries that occur from products purchased through this website.  No advice or information, whether written or oral , obtained by you from AVC Distributor, LLC or from avcdistributor.com will create any warranty not expressly stated in the terms.  AVC Distributor, LLC will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us.

Age Verification:

By making a purchase on this website you are agreeing that you are 18 years or older.

Your Account:

You are responsible for maintaining the confidentiality of your avcdistributor.com Online Account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Online Account or password. We and our affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Typographical Errors:

In the event of a clerical error, avcdistributor.com reserves the right to change the listed price or information for any product without notice and refuse or cancel any orders placed under incorrect information. Any orders placed under incorrect information will have a full refund issued immediately to the purchasing credit card.

Pricing/Information on Third Party Sites:

Sites other than www.avcdistributor.com may at times list coupon codes, prices, sale prices, and other information relating to AVC Distributor or our products.  In many cases this is information that is not provided from AVC Distributor. For this reason we cannot be held liable for the accuracy of information, coupon codes, sales, prices, and other such items on these websites.

Risk of Loss:

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Links:

We are not responsible for the content of any sites that may be linked to or from avcdistributor.com.. These links are provided for your convenience only and you access them at your own risk. Any other website accessed from the Site are independent from avcdistributor.com, and avcdistributor.com has no control over the content of other websites. In addition, a link to any other web site does not imply that avcdistributor.com endorses or accepts any responsibility for the content or use of such other website.

Reviews:

There is a feature on our website to add reviews for products.  We welcome your reviews about the products.  We reserve the right to remove reviews for reasons such as Reviews with information not related to the actual product, profanity, personal information, or slander.

Credit Card Verification:

Some orders are subject to AVC Distributor's Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you are the card owner, or the order and ship-to information are correct. This process rarely delays an order, and generally requires a simple call-back (which can be done after business hours).

If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current.

It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.

We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.

Fraud:

We have many anti-fraud measures built into our website and for security reasons track IP addresses.  We do this to keep fraud to a minimum and to allow us to offer lower prices to our customers.  We reserve the right to cancel an order and issue a refund if fraud is suspected. If an order is determined to be fraudulent all information is turned over to the proper authorities and we prosecute to the fullest extent of the law.

Product Compatibility and Description:

Item are sold 'as described' on our website.  We make every attempt to thoroughly describe each item which includes the picture, description, compatibility, and condition if used.  Our items are new unless stated as otherwise.  You are responsible for researching any products you bid on for features, compatibility issues, etc.  With the large variety of items such as in the case of audio/video items we don't have the capacity to full test everything for compatibility with different systems, etc.  Items are expected to be working unless stated otherwise.  If you have any questions please ask us at sales at avcdistributor before you make your purchase.

Legal Disputes:

By completing a transaction on our website you are conveying jurisdiction to the state of Colorado and any dispute must be heard by a court of competent jurisdiction in the state of Colorado.

Export:
The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information, products, and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations.